FAQs

A flat, smooth tool that you glide over oiled skin to massage the face and neck. The gesture comes from Chinese tradition; today, people mostly use it to give themselves a relaxing moment in their beauty routine.

One heart-shaped gua sha in pink. Oil and serum are not included: use the ones you already love.

Because each part has a job: the two rounded edges for the cheeks and forehead, the dip for the jawline and neck, the point for delicate areas like the brow bone.

It has a smooth surface that feels cool to the touch. We'll state the exact material here once our quality checks are complete. [TO BE CONFIRMED]

[TO BE CONFIRMED] We'll publish them as soon as our control samples arrive.

Le rouleau roule en ligne droite ; le gua sha, plat, suit mieux les courbes du visage et du cou, sans pièce mobile. Beaucoup de personnes utilisent les deux.

A gua sha needs no batteries or charging, makes no noise and doesn't break down. You control the movement and the pressure.

On clean skin, apply a few drops of oil or serum. Hold the gua sha almost flat, then glide it from the centre of the face outwards and from the base of the neck up to the jawline, with light pressure. Three to five strokes per area is enough. The full step-by-step is in our guide and in the free e-book.

Five minutes is enough for the face and neck. You can take longer in the evening if you like.

Both work. In the morning for a fresh start to the day; in the evening for a moment of calm before bed.

A few times a week or every day, depending on how you feel and your skin. It should always feel pleasant.

Une huile végétale ou un sérum que vous utilisez déjà et que votre peau tolère bien. L'important est que le gua sha glisse sans accrocher.

It's not recommended: without oil or serum, the gua sha drags instead of gliding and it becomes uncomfortable.

No. Light pressure is enough, with the gua sha held almost flat against the skin.

Yes, a few minutes before your morning ritual, for a cooler feel. Let it return to room temperature before rinsing it in warm water.

Yes, with very light pressure. If you have a skin condition, ask a dermatologist for advice before you start.

Avoid irritated or broken skin, inflamed spots and areas that have just had a treatment or cosmetic procedure, and never go directly over the eyelids.

No. It's a wellbeing accessory for facial and neck massage. It doesn't treat anything and doesn't replace the advice of a healthcare professional.

Like a toothbrush, it's best for everyone to have their own. That's also why our offers include several.

Rincez-le à l'eau tiède avec un savon doux après chaque utilisation, puis séchez-le avec un chiffon propre.

No. Also avoid very hot water and harsh products.

Somewhere dry and protected from knocks, such as a pouch or make-up bag. Like any smooth, rigid object, it can break if dropped on a hard floor.

A PDF guide: the origins of gua sha, preparing your skin and choosing an oil, the ritual step by step (forehead, eye area, cheeks, jawline, neck), a morning and an evening version, care, common mistakes and a 21-day programme.

It's emailed to you automatically right after you order. If you can't find it, check your spam folder or email us and we'll resend it.

No, the e-book is yours to keep, even if you return the gua sha.

With offer 1 you get 2 gua sha for the price of one. With offer 2 you get 4 for the price of two, plus a free face roller set and free delivery. With offer 3 you get 6 for the price of four, plus a face roller set, a spa headband, 2 towelling wristbands and free delivery. The e-book is included with every offer.

A super-soft headband to keep your hair back during the ritual and 2 towelling wristbands that catch the water when you wash your face. Pink.

A small face roller and a mini heart-shaped gua sha in pink, to complete the ritual or to give as a gift.

Yes: it's a lovely object, easy to give to a mum, sister, friend or colleague. Our bundles let you keep one and give the others. For Christmas, see also our beauty gift ideas.

Debit and credit cards (Visa, Mastercard), American Express and Apple Pay. Payment is secure and encrypted: we never have access to your card details.

Yes, as long as it hasn't been dispatched. Email us as soon as possible at info@roselyse.fr with your order number.

Yes, it's attached to your confirmation email or available on request.

Allow 7 to 14 working days on average in the UK, with a tracking number. Delivery times for other countries are on the Delivery and returns page.

To receive your order in the UK before Christmas, order by 5 December.

Yes, on orders over £45 and on any order of the « Buy 2 +2 free » and « Buy 4 +2 free » offers.

We deliver to the United Kingdom, the United States, France (including Corsica), Monaco, Belgium, Luxembourg, Germany, Italy and Spain.

Using the link emailed to you on dispatch, or from the Track my order page.

Take photos and email us within 3 days: we'll send you a new item or refund you, at no cost.

Yes. You have a 14-day legal right of withdrawal, and our money-back guarantee extends this to 60 days, even if you've used the gua sha. Please send it back cleaned.

Email us at info@roselyse.fr with your order number. We'll send you the address and instructions within 24 working hours.

Return postage is paid by you, unless the product is faulty, damaged or we made a mistake.

Within 5 working days of receiving your return, to the payment method you used, and no later than 14 days after you tell us you're cancelling.

Your statutory rights (goods must be of satisfactory quality, fit for purpose and as described) and our 60-day money-back guarantee.

It's only used to process your order, provide customer service and, if you've agreed, send you our news. We never sell your data. Everything is set out in our privacy policy.

At any time, from the cookie banner or the Cookies page, linked at the bottom of every page.