These terms and conditions of sale (“Terms”) govern distance sales of Roselyse products to consumers on the roselyse.fr and roselyse.com websites (the “Website”). Please read them carefully before placing an order.
Article 1 – Purpose and scope
1.1. These Terms apply, to the exclusion of any other terms, to any order placed on the Website by an individual acting for purposes outside their trade, business, craft or profession (the “Customer”).
1.2. Placing an order means fully accepting the Terms in force on the date of the order, which the Customer confirms having read and accepted by ticking the box provided before payment. The Terms are available on the Website at all times and can be downloaded or printed.
1.3. The seller may change these Terms at any time; the Terms that apply are those in force on the date of the order.
1.4. The Customer confirms that they are at least 18 years old and have the legal capacity to enter into a contract.
Article 2 – About the seller
The products are sold by:
- Trading name: Roselyse
- Operator: Dimitri Mauri, sole trader (EI)
- Registered / postal address: 2737 chemin de la Mourignette, 83340 Le Luc, France
- Registration: SIREN 910 903 491 – SIRET 910 903 491 00017, registered with the French national business register (RNE)
- EU VAT number: VAT not applicable, art. 293 B of the French CGI
- Email: info@roselyse.fr
- Téléphone : 06 03 96 64 53
Referred to below as “the Seller” or “Roselyse”.
Article 3 – Products
3.1. The products offered are those described on the Website at the time of viewing, while stocks last. Their main characteristics (composition, dimensions, instructions for use, precautions) are set out on the product page, in accordance with Article L111-1 of the French Consumer Code.
3.2. Photos and images are as accurate as possible but are not contractually binding; there may be slight differences (shade, screen display).
3.3. The Roselyse gua sha is a wellbeing accessory for facial and neck massage, used on clean, oiled skin. It is not a medical device. Its material and dimensions are stated on the product page [TO BE CONFIRMED]. The Customer is invited to read the precautions for use (article 13).
3.4. If a product becomes unavailable after an order is placed, the Customer will be told as soon as possible and can choose between a later delivery or cancelling the order and receiving a refund within 14 days at the latest.
Article 4 – Prices and offers
4.1. Prices are shown in pounds sterling, including all taxes, excluding delivery charges. Delivery charges are shown before you confirm your order and are listed on the Delivery and returns page. VAT not applicable, art. 293 B of the French CGI.
4.2. The prices that apply are those displayed when the order is confirmed. The Seller may change its prices at any time; this does not affect orders already confirmed.
4.3. « Buy one, get one free » offers. Current offers are shown on the product page: the « Buy 1 + 1 free » offer entitles you to two gua sha for the price of one; the « Buy 2 + 2 free » offer to four gua sha for the price of two, with a free face roller set (roller and mini gua sha) and free delivery; the « Buy 4 + 2 free » offer to six gua sha for the price of four, with a free face roller set (roller and mini gua sha), a spa headband, two towelling wristbands and free delivery. The digital guide The 10-Minute Gua Sha Ritual is included free with every order. Offers are valid for the period shown on the Site, while stocks last, and cannot be combined with other promotions unless stated otherwise.
4.4. Reference price. When a price reduction is advertised, the crossed-out price is the lowest price charged by the Seller in the 30 days before the reduction (Article L112-1-1 of the French Consumer Code; see also the UK CMA guidance on pricing practices).
Article 5 – Orders
5.1. To order, the Customer selects the offer they want, adds it to the basket, checks the contents, enters their delivery and billing details, chooses a payment method and accepts the Terms.
5.2. Before confirming, the Customer can check the details of their order and the total price and correct any mistakes. The contract is formed when the Customer clicks the payment button that clearly states the obligation to pay (“Order with obligation to pay” or similar wording), in accordance with Article L221-14 of the French Consumer Code.
5.3. The Seller acknowledges the order by sending a confirmation email summarising the products, price, charges and delivery address, together with these Terms, on a durable medium.
5.4. The Seller may refuse or cancel any order from a Customer with whom there is a dispute over payment for a previous order, or where fraud is reasonably suspected.
5.5. Data recorded by the Website serves as proof of transactions. Orders are archived on a reliable, durable medium; for any order of £100 or more, the Customer can access it on request for 10 years (Article L213-1 of the French Consumer Code).
Article 6 – Payment
6.1. The full price is payable when the order is placed. Accepted payment methods: debit and credit cards (Visa, Mastercard), American Express and Apple Pay.
6.2. Payments are processed by a secure payment service provider, Shopify Payments (Stripe), certified PCI-DSS. Card details are encrypted and never stored by the Seller. The Customer's bank may require strong authentication (3-D Secure).
6.3. If payment is declined, the order is automatically cancelled.
Article 7 – Delivery
7.1. Products are delivered to the address given by the Customer, within the delivery areas listed on the Delivery and returns page: the United Kingdom, the United States, France (including Corsica), Monaco, Belgium, Luxembourg, Germany, Italy and Spain.
7.2. Orders are prepared, handed to a logistics partner and shipped with a tracking number. Estimated delivery times are 5–10 working days in mainland France and 6–14 working days for other destinations.
7.3. The Seller undertakes to deliver within 30 days of the contract being formed (Article L216-1 of the French Consumer Code). If it fails to do so, the Customer may, after asking the Seller to deliver within a reasonable additional period, end the contract by recorded letter or in writing on another durable medium (Article L216-6). Any amounts paid will then be refunded within 14 days at the latest.
7.4. The Customer is asked to check the parcel on receipt and, if it is damaged, opened or a product is missing, to note this with the carrier and tell the Seller as soon as possible, ideally within 3 days, with photos. This helps us deal with the issue but does not affect the Customer's statutory rights.
7.5. The free digital guide is sent by email as a PDF immediately after the order.
Article 8 – Transfer of ownership and risk
Ownership passes on full payment of the price. Risk of loss or damage to the products passes to the Customer when they (or a third party they have nominated, other than the carrier offered by the Seller) take physical possession of the products (Article L216-4 of the French Consumer Code).
Article 9 – Right to cancel
9.1. Period. Under Articles L221-18 et seq. of the French Consumer Code (and in line with the UK Consumer Contracts Regulations 2013), the Customer has 14 days to cancel, without giving a reason and without paying any costs other than those set out below. The period starts on the day the Customer receives the product; for an order delivered in several parts, from receipt of the last product.
9.2. How to cancel. To cancel, the Customer informs the Seller of their decision by a clear statement sent by email to info@roselyse.fr or by post to the Seller's address, or by using the cancellation form in the appendix. The Seller acknowledges receipt without delay on a durable medium.
9.3. Returning the products. The Customer sends the products back to the address given by the Seller, without undue delay and no later than 14 days after telling the Seller of their decision. The direct cost of returning them is paid by the Customer. Products must be returned complete; the Customer is only liable for any reduction in value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
9.4. Refund. The Seller refunds all amounts paid, including the original delivery cost (except any extra cost resulting from choosing a more expensive delivery method than standard delivery), no later than 14 days after being informed of the decision to cancel. The Seller may withhold the refund until it has received the products back or the Customer has supplied proof of having sent them, whichever is earlier. The refund is made using the same payment method as the original transaction, unless the Customer has expressly agreed otherwise, and at no cost to them.
9.5. Bundled offers. In the event of partial withdrawal from a « buy one, get one free » offer, the refund is calculated pro rata to the price actually paid for the returned products.
9.6. Digital content. As the digital guide is provided free of charge, it is not covered by the refund and the Customer keeps it.
Article 10 – “60-day money-back” guarantee
10.1. In addition to the statutory right to cancel, the Seller offers the Customer a free “money-back” commercial guarantee lasting 60 days from receipt of the order.
10.2. During this period, the Customer may return the products, even if they have been used, as long as they are clean, complete and not damaged through abnormal use. The Customer simply contacts customer service at info@roselyse.fr with their order number; the Seller provides the return address within 24 working hours.
10.3. The Seller refunds the price paid for the returned products within 5 working days of receiving them, using the original payment method. Return costs are paid by the Customer, unless the product is faulty or the Seller made a mistake.
10.4. This commercial guarantee does not replace the statutory guarantees of conformity and against hidden defects, which apply independently of it (Article L217-21 of the French Consumer Code).
Article 11 – Legal guarantees
11.1. The Seller is bound by the legal guarantee of conformity (Articles L217-1 et seq. of the French Consumer Code) and the legal guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code). Nothing in these Terms affects the rights UK customers have under the Consumer Rights Act 2015.
Legal guarantee of conformity. The consumer has two years from delivery of the goods to claim under the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only has to prove that the lack of conformity exists, not when it appeared.
Where relevant, the legal guarantee of conformity obliges the trader to provide any updates needed to keep the goods in conformity.
The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the original guarantee.
If the consumer asks for the goods to be repaired but the seller insists on replacing them, the legal guarantee of conformity starts again for two years from the date of replacement.
The consumer may obtain a price reduction and keep the goods, or end the contract and get a full refund in exchange for returning the goods, if: 1. the trader refuses to repair or replace the goods; 2. the repair or replacement takes place after more than thirty days; 3. the repair or replacement causes the consumer major inconvenience, in particular where the consumer permanently bears the cost of taking back or removing the non-conforming goods, or the cost of installing the repaired or replacement goods; 4. the lack of conformity persists despite the seller's unsuccessful attempt to remedy it.
The consumer is also entitled to a price reduction or to end the contract where the lack of conformity is so serious that an immediate price reduction or termination is justified. In this case, the consumer does not have to ask for the goods to be repaired or replaced first.
The consumer is not entitled to end the sale if the lack of conformity is minor.
Any period during which the goods cannot be used while being repaired or replaced suspends the remaining guarantee period until the repaired goods are returned.
The rights set out above derive from Articles L217-1 to L217-32 of the French Consumer Code.
A seller who obstructs the legal guarantee of conformity in bad faith is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee gives the right to a price reduction if the goods are kept, or a full refund in exchange for returning them.
11.2. To make a claim under these guarantees, the Customer contacts customer service at info@roselyse.fr, giving their order number and, if possible, a photo of the defect. The cost of returning a non-conforming product is paid by the Seller.
Article 12 – Free digital guide
The guide The 10-Minute Gua Sha Ritual is provided free of charge with every order. It is for the Customer's strictly personal use; any reproduction, distribution or resale is prohibited. Its content is general and for information only.
Article 13 – Liability and precautions for use
13.1. The Customer agrees to use the product in accordance with its instructions: on clean, oiled skin, with light pressure. Do not use on irritated or broken skin, inflamed spots, just after a treatment or cosmetic procedure, or directly on the eyelids; if you have a skin condition, ask a dermatologist for advice. The product is rigid and may break if dropped: do not use a cracked or chipped gua sha. Personal use; clean after each use. Keep out of reach of young children.
13.2. The Seller cannot be held liable for damage resulting from improper use of the product, or for inconvenience or damage inherent in using the internet. Nothing in these Terms limits the Seller's liability for gross negligence, fraud or personal injury, or the Customer's statutory rights.
Article 14 – Intellectual property
All elements of the Website and the digital guide are protected by intellectual property law and remain the exclusive property of the Seller. See the legal notice.
Article 15 – Personal data
The Customer's personal data is processed in accordance with the EU General Data Protection Regulation (GDPR), the UK GDPR and the Data Protection Act 2018, as described in the privacy policy. UK customers can register free of charge with the Telephone Preference Service (tpsonline.org.uk) to opt out of sales calls.
Article 16 – Force majeure
Neither party can be held liable for failing to meet its obligations in a case of force majeure within the meaning of Article 1218 of the French Civil Code. The affected party will inform the other as soon as possible; if the situation lasts more than 30 days, either party may cancel the order, and any amounts paid will be refunded.
Article 17 – Customer service and complaints
For any question or complaint: info@roselyse.fr, Monday to Friday 9am–6pm, reply within 24 working hours. Postal address: 2737 chemin de la Mourignette, 83340 Le Luc, France.
Article 18 – Mediation
In accordance with Articles L612-1 et seq. of the French Consumer Code, the Customer may refer a dispute free of charge to a consumer mediator for amicable resolution, after first trying to resolve it directly through a written complaint to customer service, and no later than one year after that complaint. The relevant mediator is: [to be completed: consumer mediator].
Article 19 – Governing law and disputes
These Terms are governed by French law. This choice of law does not deprive UK consumers of the protection of the mandatory provisions of the law of the part of the UK where they live, and they may bring proceedings in the courts of England and Wales, Scotland or Northern Ireland. Failing an amicable settlement, the dispute will be brought before the competent court under the ordinary rules of law.
Article 20 – Additional terms for customers in the United Kingdom
20.1. Governing law. These Terms are governed by French law. If you live in the United Kingdom, this does not deprive you of the protection of the mandatory consumer laws of the part of the UK where you live, and you may bring proceedings in the courts of England and Wales, Scotland or Northern Ireland, as applicable.
20.2. Your right to cancel (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). You may cancel your order within 14 days from the day on which you, or a person you name other than the carrier, receive the goods, without giving any reason. To cancel, tell us (Dimitri Mauri – Roselyse, 2737 chemin de la Mourignette, 83340 Le Luc, France, email info@roselyse.fr) by a clear statement, for example by email; you may use the cancellation form in the appendix, but you do not have to. We will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after we receive the goods back or you provide evidence of having returned them. You must send the goods back within 14 days of telling us and you pay the direct cost of returning them. You are only liable for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
20.3. Your statutory rights (Consumer Rights Act 2015). The goods must be of satisfactory quality, fit for purpose and as described. If they are faulty, you have a short-term right to reject them and get a full refund within 30 days of delivery; after that, you are entitled to a repair or replacement and, if that fails, to a price reduction or a refund. You may claim for up to six years after delivery (five years in Scotland). Our 60-day money-back guarantee (Article 10) is in addition to these rights and does not affect them.
20.4. Prices, VAT and customs. Prices are shown in pounds sterling and are the total price you pay. For orders of goods worth £135 or less, UK VAT is charged at checkout and included in the price (UK VAT number: [to be completed: UK VAT registration required before the first UK sale]); no import duty or fee is payable on delivery. For orders over £135, import VAT and any customs duty are [to be decided: paid by us (DDP) or collected by the carrier on delivery]; you will be told before you pay.
20.5. Reviews and pricing. In line with the Digital Markets, Competition and Consumers Act 2024, we never publish fake reviews, and our reference (struck-through) prices correspond to the normal unit price multiplied by the number of items.
20.6. Complaints. Please contact us first at info@roselyse.fr. [to be completed: name of a UK-recognised alternative dispute resolution (ADR) scheme, if Roselyse joins one]. The EU online dispute resolution (ODR) platform closed on 20 July 2025.
Appendix – Cancellation form
(Complete and return this form only if you wish to cancel the contract.)
For the attention of Roselyse – Dimitri Mauri, 2737 chemin de la Mourignette, 83340 Le Luc, France – email: info@roselyse.fr:
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*): ……………………
Order number: ……………………
Name of consumer(s): ……………………
Address of consumer(s): ……………………
Signature of consumer(s) (only if this form is notified on paper):
Date: ……………………
(*) Delete as appropriate.